Shipping Protection & Tipping Policy

At Dayunxueqishop, we are committed to providing a smooth and convenient shopping experience. To give customers greater flexibility with their orders, optional add-on services are available during checkout.

1. Fully Optional Services

Please be aware that Shipping Protection and Tipping are completely optional. Neither service is a mandatory charge, and they will only be included when you choose to add them to your order.

Shipping Protection: An optional service designed to provide coverage for packages that are lost, damaged, or stolen while in transit.
Tipping: An optional way to show appreciation for our fulfillment and customer support teams.

2. Shipping Protection Details

When Shipping Protection is selected for an order, coverage is available for various issues that may occur during transit. For complete information regarding coverage, exclusions, and the claim process, please refer to our detailed policy page:

https://dayunxueqishop.com/pages/shipping-protection-amp-tipping-policy

3. Change of Mind & Refund Policy

We want every customer to feel satisfied with their purchase. If you have added Shipping Protection or a Tip to your order and later decide that you no longer want these services, we will provide a full refund for the applicable amounts without requiring an explanation.

Refund requests will be processed promptly, even when the order has already been shipped. If an accidental selection was made during checkout, you may also request a full refund of these optional fees.

4. How to Contact Us

If you need to request a refund for either of these services or have any questions, please contact us through the available channels listed on our Contact Us page: