Last Updated: July 25, 2025
Introduction
This Return & Refund Policy sets out the procedures and requirements for claims concerning damaged products, manufacturing defects, or items that were received incorrectly. Customers are encouraged to carefully review this policy before placing an order.
1. General Return Conditions
All purchases made through our store are considered final sale.
We do not accept standard returns or product exchanges, except when:
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The product received is defective or damaged, or
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The customer receives a product that was not ordered.
Any approved resolution will be handled in accordance with the terms and conditions described below.
2. Claims for Defective, Damaged, or Incorrect Products
We are committed to maintaining product quality and addressing order-related concerns. If there is a problem with your purchase, please follow the claim procedure outlined below.
Inspection & Reporting Period
Customers are responsible for checking their orders promptly after delivery.
Claims concerning damaged products, defects, or incorrect items must be submitted within 7 days from the date of delivery.
Required Information for Claims
To allow our team to review your claim efficiently, all requests should be sent to:
Please provide the following details in your email:
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Your Order Number (example: 222SHOP-1118)
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The email address used when placing the order
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A detailed description of the issue
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Clear photos or video demonstrating the defect, damage, or incorrect product
Claim Review & Resolution
Every submitted claim will be evaluated by our customer support team.
Depending on the circumstances of the case, an approved resolution may include:
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A replacement item
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A partial refund
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A full refund
The final resolution will be determined at the company’s discretion after the evidence provided has been reviewed.
3. Refund Policy
When a refund is approved, whether partial or full, the applicable amount will be returned to the original payment method used for the purchase.
Please allow approximately 7–12 business days for the refunded amount to appear on your account statement. Actual processing times may differ depending on your bank or payment provider.
4. Exchanges & Replacements
Direct product exchanges are not available.
A replacement product may only be issued when a claim concerning a defective or damaged item has been reviewed and approved under this policy.
5. Unauthorized Returns
Do not send any merchandise back before contacting our support team and obtaining authorization.
Any return package sent without prior approval:
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Will not be eligible for a refund or replacement
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May be refused or discarded without notice
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Will not be the responsibility of the company
Customers must receive approval from our support team before sending any item back.
6. Contact Information
If you have questions about this policy or need to submit a claim, please contact our customer support team at:
For more efficient assistance, please include:
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Your Order Number (example: 222SHOP-1118)
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The email address associated with the order
Our team will review your request and work toward providing a fair and efficient resolution.