Welcome to the Dayunxueqishop FAQ section. Here you can find useful information about orders, payments, shipping, and after-sales assistance. If you cannot find an answer to your question below, please reach out to our customer service team at support@dayunxueqishop.com.
For any inquiry related to an order, please provide your Order Number (example: 222SHOP-1118) along with the email address used at checkout so that we can locate your order and assist you more efficiently.
Orders & Payment
Q: How can I use a discount or promotional code?
To apply a discount code at checkout, please follow these steps:
-
Select the product(s) you wish to purchase and add them to your shopping cart.
-
Click “PAY WITH DEBIT/CREDIT CARD” to proceed to checkout.
(This checkout option can be used for both PayPal and card payments.) -
Locate the discount code section:
-
On mobile: Tap “Show order summary” to reveal the promo code field.
-
On desktop: The discount code field is displayed on the right side of the checkout page.
-
-
Enter and apply your code, then complete your payment through PayPal or your preferred credit/debit card.
Q: What payment methods can I use?
We accept several secure payment options, including:
-
PayPal
-
Visa
-
MasterCard
-
American Express (AE)
-
Diner’s Club
-
Most major debit and credit cards
-
Apple Pay
-
Google Pay
Q: How much does shipping cost?
Our standard worldwide shipping charge is generally USD $5.99. The actual shipping cost may differ depending on the destination country or any current promotional offers.
The applicable shipping charge will be calculated and shown clearly at checkout before your payment is completed.
Shipping & Delivery
Q: Do you ship to other countries?
Yes. We offer international shipping to customers around the world.
As a global retailer, we use multiple fulfillment facilities across different regions. Your order will be dispatched from the warehouse that provides the most efficient shipping route for your destination.
Q: What is the estimated delivery time?
After your order has been processed and dispatched, delivery generally takes approximately 10–20 business days.
Q: Where can I track my package?
After your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking number.
You can use international tracking services such as:
Q: Why is my tracking information not updating?
After your shipment confirmation, it may take around 24–48 hours for tracking information to appear or update.
During transit, tracking may also temporarily remain unchanged while the package is being transferred between sorting centers or shipping hubs. This is normal in some stages of delivery.
Q: Why did my order arrive in multiple packages?
When an order contains several products, the items may be shipped separately from different fulfillment locations to improve delivery efficiency.
Each individual package will have its own tracking number, which will be provided to you separately by email.
Order Changes & Cancellations
Q: Can I change my shipping address, recipient name, or phone number?
Yes, however, these requests must be made as soon as possible because orders are processed quickly.
Please contact support@dayunxueqishop.com immediately and provide:
-
Your Order Number (example: 222SHOP-1118)
-
The email address used for your order
-
Your complete and corrected shipping information
We will try to make the requested change as long as the order has not yet entered shipment preparation. Once the package has been dispatched, shipping information can no longer be changed.
Q: Can I change an item in my order, such as the size, color, or quantity?
Requests to modify order items are time-sensitive.
Please email support@dayunxueqishop.com as soon as possible and include:
-
Your Order Number (example: 222SHOP-1118)
-
Your order email address
-
The details of the change you would like to make
Please note that modifications are only possible before the order enters the fulfillment stage.
Q: Can I cancel my order?
Orders can only be canceled before they have been shipped.
Please note that a handling or processing fee may apply to cancellation requests. Once an order has been dispatched, it can no longer be canceled.
After-Delivery Support
Q: What should I do if my package arrives damaged?
We are sorry for any inconvenience caused. If your package or product arrives damaged, please contact support@dayunxueqishop.com and provide:
-
Your Order Number (example: 222SHOP-1118)
-
Photos or a video showing the damaged product
-
A clear photo of the shipping label attached to the package
Our customer service team will review the information and assist you with the issue.
Q: What if the product has a defect or quality issue?
If you believe that your product has a manufacturing defect or another quality-related problem, please contact support@dayunxueqishop.com and provide:
-
Your Order Number and order email address
-
A detailed description of the issue
-
Photos or video clearly showing the defect
We take product quality concerns seriously and will work with you to determine an appropriate resolution.
Q: What should I do if I received the wrong item or an item is missing?
If you receive an incorrect product or discover that an item is missing from your order, please contact support@dayunxueqishop.com and provide:
-
Your Order Number and order email address
-
A photo of the incorrect item received, or
-
A list of the missing item(s)
We will review the situation and provide assistance as quickly as possible.
Account & Communication
Q: What should I do if I did not receive my order confirmation email?
Please check your spam, junk mail, or promotions folder first.
If the confirmation email is still missing, contact support@dayunxueqishop.com with the name and email address you used at checkout. Our team will resend the confirmation information.
Q: What should I do if I have not received my tracking number?
Tracking details are generally provided within 1–2 business days after your order has been processed.
If this period has already passed, please check your spam folder first. If you still cannot find the tracking information, contact our customer service team for further assistance.